At 11winph, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a registered player on the 11winph platform. Please read this document carefully before using our services.
These highlights give you a quick overview of our privacy practices. The full legal text follows below — we encourage you to read it in its entirety.
Every piece of data transmitted between your device and the 11winph platform is protected by industry-standard SSL (Secure Socket Layer) encryption. Your personal and financial information is never sent in plain text over the internet.
11winph does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used solely for the purposes described in this Privacy Policy — to operate the platform and improve your experience.
As a registered 11winph player, you have the right to request a copy of the personal data we hold about you, and to request its correction or deletion, subject to our legal obligations and regulatory requirements under Philippine law.
11winph processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We are committed to upholding the data rights of every Filipino player on our platform.
11winph uses cookies and similar tracking technologies to improve platform performance and personalize your experience. We explain exactly what cookies we use, why we use them, and how you can manage your preferences in the Cookies section below.
In the unlikely event of a data breach that affects your personal information, 11winph will notify affected players and the National Privacy Commission of the Philippines within the timeframes required by applicable law, and will take immediate steps to contain the breach.
Important Notice: This Privacy Policy ("Policy") describes how 11winph ("Company," "we," "us," "our") collects, uses, stores, and protects the personal data of users ("Player," "you," "your") of the 11winph platform at https://11winph.net. By registering an account or using the platform, you consent to the data practices described in this Policy.
11winph is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to handling your personal information. Whether you're playing from Manila, Cebu, Davao, Quezon City, or Makati, you deserve to know exactly how your data is being handled.
This Policy applies to all personal data collected through the 11winph website at https://11winph.net, our mobile application, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions and Responsible Gaming Policy.
11winph processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
Our Core Principle: We collect only the data we genuinely need to operate the 11winph platform safely and fairly. We do not collect data for its own sake, and we do not sell your information to anyone.
11winph collects the following categories of personal data from players and platform visitors:
Sensitive Data: 11winph may collect certain sensitive personal information, such as government ID numbers, solely for the purpose of fulfilling KYC and anti-money laundering obligations. This data is handled with heightened security controls and is not used for any other purpose.
11winph does not collect or store full credit card numbers, full bank account numbers, or any biometric data. We do not collect data about your racial or ethnic origin, political opinions, religious beliefs, or health status, except where directly relevant to a responsible gaming assessment conducted at your request.
11winph collects personal data through the following means:
11winph uses the personal data we collect for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, account data | Contract performance |
| Age and identity verification (KYC) | Identity data, government ID | Legal obligation |
| Processing deposits and withdrawals | Transaction, payment data | Contract performance |
| Anti-money laundering compliance | Transaction, identity data | Legal obligation |
| Fraud detection and prevention | Technical, transaction data | Legitimate interest |
| Customer support | Communications, account data | Contract performance |
| Responsible gaming monitoring | Wagering history, account data | Legal obligation / consent |
| Platform improvement and analytics | Technical, usage data | Legitimate interest |
| Promotional communications (opt-in) | Contact, account data | Consent |
11winph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for the new processing activity.
Under the Philippine Data Privacy Act of 2012, 11winph processes your personal data on the following legal bases:
11winph does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We engage trusted third-party service providers to assist in operating the 11winph platform, including KYC verification providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), cloud hosting providers, and customer support software vendors. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.
11winph may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, including in connection with anti-money laundering investigations, gaming compliance audits, or court orders. We will notify you of any such disclosure where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of the 11winph business, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy.
We may share your data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our support team.
No Cross-Border Transfers Without Safeguards: 11winph does not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act and NPC regulations.
11winph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Regulatory and legal compliance |
| Transaction records | 5 years from transaction date | Anti-money laundering obligations |
| KYC documents | 5 years from account closure | Gaming regulatory requirements |
| Customer support records | 3 years from last interaction | Dispute resolution |
| Technical and usage logs | 12 months | Security and fraud prevention |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
Upon expiry of the applicable retention period, 11winph will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
The 11winph platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze platform usage. The following types of cookies are used:
These cookies are essential for the 11winph platform to function. They enable core features such as user authentication, session management, and security. You cannot opt out of strictly necessary cookies without disabling the platform entirely.
These cookies collect anonymized information about how players use the 11winph platform — such as which pages are visited most frequently and whether error messages are received. This data helps us improve the platform experience. These cookies do not collect personally identifiable information.
These cookies allow the 11winph platform to remember your preferences, such as your preferred language, display settings, and whether you have acknowledged certain notices. Disabling functional cookies may affect the quality of your experience.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 11winph platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11winph. To exercise any of these rights, contact our Data Protection Officer using the details in Section 14.
Request a copy of the personal data 11winph holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data where we rely on legitimate interest as the legal basis, including for direct marketing purposes.
Request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Withdraw consent for any processing activity based on consent at any time, without affecting the lawfulness of prior processing.
11winph will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and we will notify you of any such extension. We may need to verify your identity before processing your request.
11winph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While 11winph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, contact our support team immediately.
The 11winph platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor has registered on the 11winph platform, please contact our support team immediately so that we can investigate and take appropriate action.
The 11winph platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the 11winph platform and does not cover the data practices of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through links on the 11winph platform.
11winph is not responsible for the privacy practices or content of any third-party websites, and the inclusion of a link does not constitute an endorsement of that website or its privacy practices.
11winph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this Policy, we will notify registered players by posting a notice on the 11winph platform and updating the "Last Updated" date at the top of this page.
Your continued use of the 11winph platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how 11winph is protecting your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 11winph, please contact our Data Protection Officer (DPO) or customer support team:
11winph Data Protection Officer
Website: https://11winph.net
Email: [email protected]
Support Email: [email protected]
Response Time: Within 30 calendar days of receipt
If you are not satisfied with our response to a data rights request or privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about the NPC and how to file a complaint is available on the NPC's official website.
For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly. All such requests are handled with strict confidentiality.
Now that you know how 11winph protects your privacy, you can play with full confidence. Register your account today, claim your welcome voucher, and enjoy a secure gaming experience built for Filipino players.
Must be 21 years or older to register. Please gamble responsibly.